Frequently Asked Questions

We accept Visa, Mastercard, American Express and Discover.

Yes. The cardholder should also be present during the rental pick-up, with a valid photo ID.

Yes, you can. We accept cash / debit / Interac E-transfers / pre-paid credit cards as a deposit.

You have to be at least 18 years old and have a valid Driver’s License.

Yes you can, please contact the local office at 604-324-2898 to make your reservation.

Please contact us on 1-888-414-1811 so we can accommodate your change in plans.

When a collision occurs, first call 911 if required; otherwise call our toll free number 1-888-414-1811 to make a claim. If another vehicle is involved, please get their driver's licence information, registration information and photos of the scene.

Yes, you can. Please contact us for more information.

Yes, we have an overnight drop box. The staff will review the overnight drop-off procedure with you at the time of your rental. Please note that you are responsible for all and any damages to vehicles returned after office hours, until one of our representatives have visually inspected the vehicle during the following business day.

You can drive the car out of BC and across the border to the United States with written consent from our office; an additional fee may apply.

You can add other drivers to your contract. Please ask your rental agent for more information.

Please call the local office at 604-725-9242 for more information.

You may request for accessories while making your reservation. (Limited availability)

All our vehicles are smoke-free. A fine of $300 will apply if a customer smokes inside the vehicle.
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